This Privacy Policy explains how Fare Fight (“we”, “us”) handles information when you use the Fare Fight mobile app and the website at farefight.ca.
1. Who we are
Fare Fight helps travellers track flight disruptions and prepare claims under Canada’s Air Passenger Protection Regulations (APPR). Contact: hello@farefight.ca.
2. Information you provide
Depending on how you use the app, you may store:
- Flight details (flight number, date, airports, status, delay information)
- Claim profile details (name, email, phone, mailing address)
- Booking reference / PNR if scanned or entered
- Photos of boarding passes and booking confirmations
- Airline messages or disruption reasons you paste or select
- Claim status notes you enter
This information is stored on your device (local app storage and the device photo/file system). We do not operate a Fare Fight user account system that uploads your claim profile to our servers.
3. Information collected automatically
- Flight status lookups: When you track a live flight, the app may request status from a third-party flight data provider (currently AviationStack), using the flight number and date you entered.
- Website: Our website host may collect standard server logs (IP address, browser type, pages visited) needed to operate the site.
4. How we use information
On-device data is used to:
- Track flights and estimate possible APPR eligibility
- Send local notifications about disruptions and claim timing
- Help you prepare claim letters, PDFs, and form field copies
- Open airline or CTA claim links you choose to visit
5. Sharing
We do not sell your personal information.
Information may leave your device when:
- You request live flight status (flight number/date sent to the flight data provider)
- You open an airline website, CTA form, or share a PDF/letter yourself
- You purchase a subscription through Apple (Apple processes the payment as merchant of record)
- Required by law
Third-party sites you open (airlines, CTA, app stores) have their own privacy practices.
6. Purchases and subscriptions
If you subscribe through the Apple App Store, Apple processes your payment and related billing information under Apple’s privacy policy. Fare Fight does not receive your full payment card details. We may store on your device whether access is unlocked (for example via an active subscription restore or a redeemed invite code). Manage subscriptions in your Apple ID Account Settings.
7. Notifications
If you allow notifications, the app schedules alerts on your device (for example, disruption alerts and “file claim now” reminders). You can turn notifications off in the app or in your device settings.
8. Photos and camera
Camera and photo library access are used only to save evidence for claims (such as boarding passes). Photos remain on your device unless you share them.
9. Retention and deletion
Data stays on your device until you delete a flight, clear app data, or uninstall the app. Uninstalling Fare Fight removes locally stored trip and profile data associated with the app. Canceling a subscription does not by itself erase local trip data.
10. Children
Fare Fight is not directed at children under 13. Do not use the app to submit another person’s personal information without authority to do so.
11. International transfers
Flight data providers or website hosts may process limited technical data outside Canada. On-device claim data remains on your device unless you share it. Apple may process purchase data according to its own practices and regions.
12. Changes
We may update this policy. The “Last updated” date will change when we do. Continued use after updates means you accept the revised policy.
13. Contact
Questions about privacy: hello@farefight.ca